Terms of Service

Launch in Korea is a trading name of ZZOERA, a business registered in the Republic of Korea under business registration number 198-31-01799, with its place of business in Seoul. In these terms, “we” and “us” refer to that business and “you” refers to the organisation engaging us.

Contact: contact@launchinkorea.com

We review Korean-language material for products entering or operating in the Korean market, report how Korean readers respond to it, and where engaged to do so, rewrite the parts that do not work. The specific scope of any engagement is set out in the quotation or order confirmation for that engagement, which takes precedence over any general description on our website.

We provide localization services only. We are not a law firm, tax adviser or regulatory consultancy, and no deliverable constitutes legal, tax or compliance advice, including where wording is identified as carrying potential regulatory risk in Korea.

Performance of an engagement requires access to your materials, which may include store listings, product copy, interface screens, onboarding flows, unreleased builds and positioning documents. All such materials are treated as confidential information.

• Your materials are used solely to perform the engagement.
• Materials are not disclosed to third parties, other than to reviewers engaged on the project, who are bound by equivalent confidentiality obligations.
• Your materials, product concepts, positioning and roadmap are not used to develop, launch or advise on a competing product.
• You are not identified publicly, your materials are not quoted, and the engagement is not presented as a case study, without your prior written consent.

These obligations survive the end of the engagement and continue for three years, or for as long as the material remains confidential, whichever is longer.

You own the deliverables. On receipt of payment in full, all rights in the Korean copy prepared for you transfer to you without restriction, including the right to modify, publish and register trademarks over that copy.

We retain ownership of our methods, question sets, templates and internal tooling, which do not form part of the deliverables.

Reviewers are Korean readers we engage to respond to your material. They participate on the understanding that their responses will be shared with you.

• Reviewer responses are reported in quoted or summarised form. Names, contact details and other personal information are not disclosed.
• Reviewers are selected to correspond to the audience for your product. No representation is made that any group of reviewers constitutes a statistically valid sample.
• Recordings or clips supplied may be used internally. Public use requires our written confirmation that the relevant reviewer has consented to that use.

• Prices are quoted in USD and are exclusive of any applicable tax.
• Invoices are payable within 14 days of the invoice date unless the quotation says otherwise.
• Bank, intermediary and transfer fees are borne by you, such that the invoiced amount is received in full.
• For engagements exceeding USD 2,000 we may require payment of 50% before work commences.
• Where Korean tax applies to an engagement, it is shown separately on the invoice.

We provide an informed assessment of how Korean users respond to your materials, together with revised Korean copy. We do not warrant any commercial outcome, including installs, conversion rate, revenue or store ranking, as these depend on factors outside the scope of the engagement.

Reviewer responses are individual opinions reported as given, and do not constitute statistical evidence.

To the extent permitted by law, our total liability arising out of any engagement is limited to the fees you paid us for that engagement. We are not liable for indirect or consequential loss, including lost profits, lost revenue, or loss of goodwill.

Nothing here limits liability that cannot be limited by law, including liability for fraud or for death or personal injury caused by negligence.

Either of us may end an engagement in writing. Refunds are handled under our Refund Policy, which forms part of these terms. Retainer engagements may be ended with 30 days’ written notice.

These terms are governed by the laws of the Republic of Korea. Disputes are subject to the exclusive jurisdiction of the Seoul Central District Court. Before filing, both sides agree to attempt to resolve the matter directly for at least 30 days.

We may update these terms. The version in force for your engagement is the one published when your quotation was accepted, and we will tell you if we change them in a way that affects work already underway.